Shipping policy

1. General Information

At MB Nauja kultūra, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines delivery times, costs, and procedures for orders placed on our website.

2. Shipping Locations

We currently ship to:

Lithuania
European Union countries

If your country is not listed, please contact us at pardavimai@padelx.lt before placing an order.

3. Order Processing Time

All orders are processed within [1–3 business days] after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

In case of high order volume or unforeseen delays, processing times may be extended. Customers will be notified accordingly.

4. Shipping Methods & Delivery Time

Estimated delivery times:

Lithuania: [1–3 business days]
EU countries: [3–7 business days]

Delivery times are estimates and may vary depending on the destination and courier service.

5. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

We may offer:

Free shipping on orders over €100
Promotional shipping offers from time to time

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

7. Customs, Duties, and Taxes

For orders shipped outside the European Union, customs duties and taxes may apply. These charges are the responsibility of the customer.

8. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us immediately at pardavimai@padelx.lt or +37060671388.

We are not responsible for delays caused by:

Courier service disruptions
Customs processing
Incorrect or incomplete shipping addresses provided by the customer

9. Incorrect Address

Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, additional shipping charges may apply for re-delivery.